What’s happening?
This explains what is currently happening. This is a high-level overview of the incident.
Why
This explains why this is happening. This is a high-level overview of the cause of the incident.
Required Actions
This is a list of actions that need to be taken to resolve the incident for those that are impacted.
Impact
This is a list of the impacts of the incident. This is a high-level overview of the impact of the incident.
Who is impacted?
This is a list of who is impacted by the incident.
What is being done to mitigate the impact?
This is a list of what is being done to mitigate the impact of the incident.
Timeline
This is a timeline of correcting this issue.
More Information
This is a list of resources that can be used to get more information about the incident. Includes contact information for those that are impacted.