What’s happening?

This explains what is currently happening. This is a high-level overview of the incident.

Why

This explains why this is happening. This is a high-level overview of the cause of the incident.

Required Actions

This is a list of actions that need to be taken to resolve the incident for those that are impacted.

Impact

This is a list of the impacts of the incident. This is a high-level overview of the impact of the incident.

Who is impacted?

This is a list of who is impacted by the incident.

What is being done to mitigate the impact?

This is a list of what is being done to mitigate the impact of the incident.

Timeline

This is a timeline of correcting this issue.

More Information

This is a list of resources that can be used to get more information about the incident. Includes contact information for those that are impacted.